Our picks of the third-party Hue apps worth downloading. These should say Philips Hue on the bulb itself. Then, I try to turn off and on, notice that the lightstrips does not turn blink up when the switch is on! Can not get the hues app to discover the sensor or bulb. The problem Now we can use hue: bridges: - host: 192.168.1.212 allow_unreachable: true allow_hue_groups: true again, unreachable lights (as in lights cut off power) are displayed as available, while they in fact are not. How to Install Philips Hue Light Strips Under Cabinets & Counters – Installation Guide, How Long do Philips Hue Bulbs Last? Also making sure your iPhone/device is using the 2.4 WiFi (if you have dual band WiFi) also there is a great group of folks on Facebook (Philips Hue Community)that have lots of experience trouble shooting frustrating issues. You can turn on or off the lights from the main to see whether the lights are working fine or not. No power “bump”. Once all that info is deleted, authorize the app on your cell again and you have a fresh beginning again. You don’t need to worry about this issue as well. I got this to have some fun over Christmas but this is nothing but frustrating. Hue outdoor ‘lily’ just purchased on amazon prime a few weeks ago and installed just before Christmas, one of three fittings suddenly fixed on a green colour and then became unreachable for a few days and now permanently off None of fixes appear to work. 3 - Click on light setup. Home » Smart Home Guides » Hue Lights Unreachable? It is beyond my understanding, that Philips can keep ignoring all the desperate cries for assistance in solving the problems their client are having with Hue bulbs out of reach? Not the cheapest in fact some of the dearest and sad to see the amount of customers that are having same problems and no response from Phillips hue representative. This can be worse if the bridge and your Wifi router are next to each other too. before committing to a full Hue … Is the bulb itself faulty? Here’s what worked for me: I used “add light” and entered the serial number of the bulb manually. I deleted the bulb from the room Searched for the bulb again Found it assigned it to the lamp in the livingroom. Check the switch. Do any third-party lights work with Philips Hue Play HDMI Sync Box. Also still worked. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. Can control them in Alexa but not Hue App. This forum has been very helpful. The Hue Bridge Isn’t Able to Find New Lights. If the app says that lights are unreachable, try looking for solutions that we have listed above. I just bought several hundred worth of these bulbs to work with Apple’s HomeKit. I have 2 Hue lights in my bedroom and have worked absolutely fine until yesterday. It won’t shut off unless I physically unscrew it, and I’ve tried resetting the hub AND the channel. How and when do I update my Hue software? This makes it easy to get a feel for how smart lights work (and just how handy they really are!) Then i searched for new lights, and BING, it was again reachable. Issue 3: Hue Routines can’t be triggered in Alexa This issue may also lead to the lights being disconnected from the app or bridge. It reported “no new lights found”, but my light was now reachable. Unfortunately, there are zero third-party lights compatible with Hue’s Play sync box. But my Hue hub is an old one that has offline processing for some things and my lights are a few years old. I have a few different model numbers but it doesn’t seem to be totally based on that. This is currently the main drawback to purchasing a third-party light for the Philips Hue system. Says all hue lights are unreachable.. but they work.. Kind of annoying.. And my siri has been glitchy. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. The fix here is to change the channel your bridge uses. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . Something that everyone keeps on forgetting to mention. Had the system for many years and suddenly I have problems with unreachable lights (2 out of 4) Very annoying!! I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. As of now, the offending bulb is back and responding normally. I have tried all that is suggested and the lights are found, but when I switch off the lights or change to other scenes, the same 2 lights become unreachable again! Your smart bulbs can become unreachable due to the following reasons: Sometimes, the bulbs are not turned on at the main point which may result in the bulbs being unreachable from the app. Wifi Interference – Your bulbs may all be close together, all working but sometimes it says unreachable for what seems like no reason at all. Changed channels, turned off/on from app, updated app, cleaned up, powered off/on hub, etc. Indeed, this issue is common in outdoor smart bulbs where they are placed at large distances. Very frustrating to have spent so much money on something that hasn’t been working for almost 5 months. You can add up to 50 Philips Hue lights and accessories to one Bridge. This is not ok! I’m having the same problem. If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights . Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. Other Things You Need to Know… You can control several Hue Bridges simultaneously. I changed approach by switching power off from all four and started to add the lights one by one with ‘power on – add light – power off’ in a repeating sequence. 1. Once the bridge has connected that bulb, you can then plug it anywhere you want and can control them from the hue app that you have got in your smartphone. There could be many reasons for lights not being able to connect with the app. Hey guys hopefully you have been able to resolve thi issues. These smart and energy-efficient LED lights come in a wide variety of shapes, sizes, and models to suit your space. Close. Your bulb will easily reset in this way. Same issue here, all of a sudden 2 bulbs that have been working fine, are unreachable. Hue Philips lights are unreachable. I was really disappointed. I hope this helps. This will give you the option to still return the actual state. 4- Look for the light you can’t control. If you see any part of this button that is not lit then it means that you need to reconnect the Hue bridge again. What the heck! It just worked 3 weeks ago! It is random. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. In this way, the more bulbs you have, the stronger will be the wireless network. This is the only thing that worked for my new lights!! I didn't have any problems with lights being unreachable, but since yesterday all my lights are unreachable again. They are available free as well as paid. Not sure if the Hue app on one’s phone will still work (but I assume it will if you have a local WiFi connection). Do they do that if you use the app or a Hue switch? Once added you can then plug them into where you want them and then try turning them on and off through the app. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. Home Assistant also supports grouping of entities natively, but sometimes it can be useful to use Hue groups to group light bulbs. It may seem like a simple fix, but you can save yourself from many issues by taking a simple route. I believe the Phillips Hue lights will continue to work, even if access to the internet has been lost. So, we are about to answer these questions in details below. It will operate without any internet connection and won’t cost you any money at the same time. However, you can also use an internet connection if you want to control the smart bulbs from other networks. They all still worked fine however. I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same… 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Then overnight, all lights say “unreachable”. How Can I Know The IP Address of Philips Hue Bridge? Let’s see. No matter what fixture I put it in or how many times I turned the lamps on and off, nothing. Hue bulbs use their own wireless connection known as Zigbee which is connected to the local network. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. Same issue as everyone else, had 8 Hue bulbs connected to an Amazon Echo that worked fine for almost a year, than one day, they are all unreachable. I tried deleting one and now I’m unable to re-add it. So It would seem to be a interference problem. I just spend $200 replacing my leds and now they are unreachable, everything is brand new! Same problem here. Equally, accessories might stop working as you’d expect. Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. Tonight I received two new colour bulbs: I had trouble connecting the first one and noticed all but 4 lights out of 26 were listed as unreachable. So, keep this fact in mind while connecting the bulbs in your home. Tap NEXT, the app will say Searching… Wait up to 5 seconds until the bulb is discovered. If found just assign it to your room again and it should work as intended. Do any third-party lights work with Philips Hue Play HDMI Sync Box. Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. Both your home Wi-Fi network and Zigbee network broadcasts on 2.4 GHz and because of this, there is a greater chance of conflict between the networks as well. The answer to this question is also simple. Open the Hue app, select Settings at the bottom, then select Software update. what damages??? Some simple steps to follow in this regard are as follows: While changing the channel, make sure that all your lights are turned on and working. With Philips Hue lighting products (and the required Hue Bridge), you can adjust and control your lights from anywhere in the world. I suggest you open your Philips Hue app and take a look at Settings > Light Setup then tap on the "i" symbol beside the bulb(s) you need to remove.Scroll to the bottom of the resulting page and tap the "delete" button. The system has cost me £000s and it’s infiriating that something which used to work, now doesn’t, probably because of a software update their end. Your Hue bulbs maybe all close together, working but says unreachable for no reason at all. Tech support through Philips is slow but they can typically solve the issue first time. Unreachable Hue lights can be an issue even after you add them to the app. If it’s possible the PSU adaptop had broke? One of four bulbs unreachable. Click to Read More. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. Like other traditional bulbs, one might also face issues with Philips Hue bulbs as they can sometimes start flickering or buzzing. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. All you have to do is follow the steps outlined above (depending on the problem) and your Philips Hue Lights will start working again. If so, it’s a $15 LED bulb. Can a bulb’s controls go out? I have one that has suddenly (after 1 year plus) become unreachable. Not sure if this is a sustainable situation. Previously, HA would ignore the state of any unreachable bulbs and return their on state as False. You can do this via settings and adding the serial … Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. 2. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. hide. Check the wall switches for all your bulbs. The upstairs light when I adjusted the time a few months ago, just stopped turning on and off at the selected times even though it says it is supposed to do so. Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Why are my lights unreachable? Turn on or off any of your lights when motion is detected. Unreliable Lights. The update came out one week ago and explains that in order to keep your out of home connection working you’ll need this update to the app. Prime Day 2020 is finally here! Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. Can I Use Other App To Control Light Bulbs? Fixing the problem is as easy as switching on all your lights. Philips Hue Lights Unreachable This was a huge problem that we had in our house. Maybe something in the smart home chain is playing up, maybe you want to give your Hue system to an friend – or maybe you just want to start your smart home configuration again from scratch. This will give you the option to still return the actual state. It took a 20 foot ladder and some professional help to double tape the strip to the very highest point of the great room and now after installing the latest upgrade to my app the light strip is unreachable. Amazon Affiliate Notice of Disclosure: We would like you to note that this site huehomelighting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You might click the Hue tap switch, and the linked bulb won’t turn on/off. If you have only one light that won’t respond, it could be the result of a couple of issues. You can do this via settings and adding the serial number there. That would be all to test before saying the bulb won’t work at all. Click on the info icon. You can easily reset the smart bulb if you are facing issues with its customization. I have only have mine for a day and its saying its unreachable but it keeps on turning on and off, I am very confused and I would like to find out the issue. ... their state can still be updated and their doesn ’ t seem to work, even it. 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